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Reservations : |
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0203 745 9443 |
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Email : |
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feedback@benztravel.co.uk |
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Address : |
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3rd Floor
3, Princes Street
London, W1B2LD |
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Contact Us : |
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Enquiry Form |
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Customer Testimonials |
We are constantly trying to increase our customer service levels. We have recently added this new section. However some of the posts here are old and we will add more such posts in due course of time. If you have a staff appreciation email please go to our contact us section and post the same under the feedback head. We do believe that every suggestion is valuable to us and would be grateful if you could leave your suggestions or any other query in our contact us section.
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THANKS for the e TICKET. Mr. Oliver who was dealing with me is beyond expectations. He was very nice and polite in dealing with me.I do appreciate his prompt promises of calling me back and guiding me...
THANKS for the e TICKET. Mr. Oliver who was dealing with me is beyond expectations. He was very nice and polite in dealing with me.I do appreciate his prompt promises of calling me back and guiding me in the full process. Henceforth i will be contacting OLIVER,whenever i require a plane ticket. Moreover i will surely refer him to my friends and relatives. Lastly i want to say THANKS to Benz Travel and strongly recommend Mr. Oliver for a good promotion. Again Thanks. ( DO NOT FORGET TO UPGRADE HIS WORK POSITION)
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-by Vicentinho Dourado posted on 29 Aug 2018 |
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I found booking my flights with Keith at Benz travel very easy over the phone. He was very informative and helpful and tried to find the best deal possible for us as required. I would certainly book t...
I found booking my flights with Keith at Benz travel very easy over the phone. He was very informative and helpful and tried to find the best deal possible for us as required. I would certainly book the flights with them again.
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-by Aruna Chudasama posted on 12 Aug 2018 |
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I would say Adam who dealt with me was absolutely fantastic through out the booking he initially phoned me and I had said that Im phoning round to get the best deal possible and agreed with him to ca...
I would say Adam who dealt with me was absolutely fantastic through out the booking he initially phoned me and I had said that Im phoning round to get the best deal possible and agreed with him to call back later. To his word he phoned me after 2 PM and asked if I had made a decision, I went through various options with him and was so impressed by his approach I booked with him even though I had already made a booking with another travel agent and lost my deposit of £100. The booking he made was same price if not slightly more but it was Adam that took the incentive and got the deal done. Hes a credit to your company and if he ever need a change in his career I would get him to work for me without hesitation. I will book through him again 200% as we plan to go to Goa in December. I hope he is recognized by your company and once again thank you very much for all your guidance.
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-by Rishi Girdhari posted on 10 Aug 2018 |
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I am very grateful to you for your kind assistance. You have displayed a high level of competence and I hope that your seniors can recognize this. I have been a Principal Solicitor for 7 years running...
I am very grateful to you for your kind assistance. You have displayed a high level of competence and I hope that your seniors can recognize this. I have been a Principal Solicitor for 7 years running our firm and have been qualified for 12 years. I really have been impressed with your customer care and the way you have handled by transaction. Thank you again.
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-by Imran Alam posted on 20 Jul 2018 |
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The customer service we received from Paul was excellent and everything we questioned about was answered in detail.
The customer service we received from Paul was excellent and everything we questioned about was answered in detail.
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-by Mario Fernandes posted on 17 Jul 2018 |
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The service I received was highly satisfactory and friendly. I would surely use the services again. Thank you.
The service I received was highly satisfactory and friendly. I would surely use the services again. Thank you.
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-by Oluwole Sofola posted on 16 Jul 2018 |
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Paul was excellent. He gave his utmost attention to give me the best booking. He did hurry or get agitated with my indecision. His service was excellent. I had called to inquire about my previous book...
Paul was excellent. He gave his utmost attention to give me the best booking. He did hurry or get agitated with my indecision. His service was excellent. I had called to inquire about my previous booking but ended up with another booking. That's how good Paul is.I thank him for his time.
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-by Phils Jane posted on 05 Jul 2018 |
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My booking was quick, helpful reliable and courteous. No messing about
My booking was quick, helpful reliable and courteous. No messing about
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-by Joseph Ah-Koon posted on 21 Jun 2018 |
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Once again Benz travel provide fast efficient and courteous service. I
needed to change my booking for returning from Australia. There was a cost,
but that has to be expected. The entire operat...
Once again Benz travel provide fast efficient and courteous service. I
needed to change my booking for returning from Australia. There was a cost,
but that has to be expected. The entire operation was handled efficiently
and effectively with courteous good humor by Oliver. A credit to his
Company, and the Company a credit to themselves.
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-by Gregor Mckenzie posted on 15 Jun 2018 |
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The service from Keith was excellent. He was very polite and he got me the
right dates and the right price. Paying plan is flexible. Will recommend
him to friends and family.
The service from Keith was excellent. He was very polite and he got me the
right dates and the right price. Paying plan is flexible. Will recommend
him to friends and family.
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-by Matinetsa Masiwa posted on 08 Jun 2018 |
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would recommend lovely and prompt service good manner agent as well very nice spoken and helpful
would recommend lovely and prompt service good manner agent as well very nice spoken and helpful
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-by Marcia Jackson Folkes posted on 04 Jun 2018 |
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Janet was very helpful today in finding a ticket. She was very patient, took extra time in finding me a ticket that suits my needs. Janet has very excellent communication and customer care skills. I a...
Janet was very helpful today in finding a ticket. She was very patient, took extra time in finding me a ticket that suits my needs. Janet has very excellent communication and customer care skills. I am glad I was able to talk to her today. Thanks very much Janet, keep it up with your skills.
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-by Milcah Kadondi posted on 30 Apr 2018 |
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I am very grateful to Ian who arranged my flights & hotel to France in May. Good service & well explained would book through him again.
I am very grateful to Ian who arranged my flights & hotel to France in May. Good service & well explained would book through him again.
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-by Maureen Carpenter posted on 26 Apr 2018 |
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This is to let you know that I appreciate the service I received from you. After trying other agents, I need to come back to you, Apart from the best offer, I love transparency in any transaction. The...
This is to let you know that I appreciate the service I received from you. After trying other agents, I need to come back to you, Apart from the best offer, I love transparency in any transaction. There are lots of online fraud around, they don't disclose their identity. They entice you with lower price and receive payment. When it comes to booking and ticket stage they will reveal the actual price and you have no choice than to pay and end up in paying an expensive fare.
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-by Michael Ashana posted on 19 Apr 2018 |
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Great service
Great service
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-by Muktar Rageh posted on 17 Apr 2018 |
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I have booked with Benz before. Ian was very helpful and efficient. I do have one query though. I was told the cost was £790 but it has come through at £850. I was wondering why. Apart from that I am ...
I have booked with Benz before. Ian was very helpful and efficient. I do have one query though. I was told the cost was £790 but it has come through at £850. I was wondering why. Apart from that I am very happy with your service.
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-by Andy Goodlad posted on 12 Apr 2018 |
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Very good service. And hope to book in future.
Very good service. And hope to book in future.
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-by Yusuf Chand posted on 07 Apr 2018 |
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Great service , as always. Keith is very good at his job. Thank you
Great service , as always. Keith is very good at his job. Thank you
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-by Poetmalusi posted on 05 Apr 2018 |
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THIS IS MY FIRST TIME TO TRAVEL WITH BENZ TRAVEL. I AM HAPPY WITH THE BOOKING FROM PAUL TODAY 25/03/2018. I AM AWAITING MY ELECTRONIC TICKET BY EMAIL LATER TODAY. WHEN ALL GOES WELL I WILL CONTINUE TO...
THIS IS MY FIRST TIME TO TRAVEL WITH BENZ TRAVEL. I AM HAPPY WITH THE BOOKING FROM PAUL TODAY 25/03/2018. I AM AWAITING MY ELECTRONIC TICKET BY EMAIL LATER TODAY. WHEN ALL GOES WELL I WILL CONTINUE TO DO BUSSINESS WITH BENZ TRAVEL .I AM A FREQUENT FLYIER . NO/201620887
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-by BRIAN HEFFERNAN posted on 25 Mar 2018 |
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I booked flights to India with Ian. Finding the best flight can be such a time consuming and difficult process. But dealing with Ian made this process very easy. He carefully picked the best flights t...
I booked flights to India with Ian. Finding the best flight can be such a time consuming and difficult process. But dealing with Ian made this process very easy. He carefully picked the best flights taking into consideration factors such as arrival time, stop over time, price etc. He was very polite and helpful and has an excellent command of English. Communication was excellent and he always rang me back as promised. I would thoroughly recommend Ian and will be booking my flights again with him in the future.
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-by Helen Strickland posted on 18 Mar 2018 |
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Good Morning Benz Travel I would like to say that I had a good first time experience dealing with your staff. I booked to go to fom LHR to Atlanta, then Houston and return to LHR in May 2018 for my bi...
Good Morning Benz Travel I would like to say that I had a good first time experience dealing with your staff. I booked to go to fom LHR to Atlanta, then Houston and return to LHR in May 2018 for my birthday. Ian was so patient and took time to listen whilst explaining the details with me. I would use Benztravel again and recommend to my family and friends. Thank you for assisting me to book my birthday treat and holiday to USA.
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-by Ellen posted on 17 Mar 2018 |
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Thanks Ian for your perseverance in helping me to get a reasonable and affordable fare.. I have recommended a colleague to you already. I have left her flight details on your voice mail..Thanks for yo...
Thanks Ian for your perseverance in helping me to get a reasonable and affordable fare.. I have recommended a colleague to you already. I have left her flight details on your voice mail..Thanks for your help and hope as you stated United will not be charging me for my 1st piece of 24kg..Speak to you soon..
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-by Jennifer Campbell posted on 15 Mar 2018 |
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Janet, your employee who I brought my flight off, was totally professional, and was able to provide all information for me, so l could make a informative choice
Janet, your employee who I brought my flight off, was totally professional, and was able to provide all information for me, so l could make a informative choice
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-by sky.com posted on 15 Mar 2018 |
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Good price given by Glen. Thanks for offering with good ticket price.
Good price given by Glen. Thanks for offering with good ticket price.
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-by Rekha Taheem posted on 14 Mar 2018 |
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Service from Paul was good after we were able to understand each other.
Service from Paul was good after we were able to understand each other.
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-by Eddie Henderson posted on 13 Mar 2018 |
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Very good service very pleased with the way i was spoken to and good customer service definitely recommend to family and friends
Very good service very pleased with the way i was spoken to and good customer service definitely recommend to family and friends
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-by Haroon Sabir posted on 13 Mar 2018 |
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Your travel agent PAUL was very kind, friendly, helpful also very patient, very professional and I got keen prices. well done.
Your travel agent PAUL was very kind, friendly, helpful also very patient, very professional and I got keen prices. well done.
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-by Osama Shihadeh posted on 12 Feb 2018 |
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Being a frequent traveler to the Philippines over the past 10 years I have tried many flight agencies resulting in varying degrees of satisfaction. However, since discovering Benztravel 3 years ago I ...
Being a frequent traveler to the Philippines over the past 10 years I have tried many flight agencies resulting in varying degrees of satisfaction. However, since discovering Benztravel 3 years ago I have found the service which they provide very impressive and praiseworthy;their knowledgeable,experienced, no nonsense,friendly customer focus approach coupled with their attention to detail is quite outstanding;all of which are essential ingredients to instilling that confidence, trust,assurance and peace of mind which together combined goes a long way in ensuring a favorable customer experience. Reliable,dependable,safe and trustworthy just like what one could expect from a Mercedes Benz; equally the same could be said of Benztravel; in which case I can say without hesitation; Benztravel comes highly recommended. Thank you Benztravel.
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-by Kenroy Cole posted on 07 Feb 2018 |
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Hi this was the fist time I have booked airline tickets online Stacy was clear and very helpful.
I will defiantly be booking online in the future thanks.
Hi this was the fist time I have booked airline tickets online Stacy was clear and very helpful.
I will defiantly be booking online in the future thanks.
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-by Nasir Pasha posted on 06 Feb 2018 |
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Good service, very helpful.
Good service, very helpful.
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-by Emeraldy Alderson posted on 05 Feb 2018 |
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Very nice well done.
Very nice well done.
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-by Ravinder Ravi posted on 03 Feb 2018 |
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Hello.I have to Stacey has been brilliant in arranging my trip to Kerala. I was very particular about dates which Stacey arrange perfectly, she organised flights that suit me, was fast in replying to...
Hello.I have to Stacey has been brilliant in arranging my trip to Kerala. I was very particular about dates which Stacey arrange perfectly, she organised flights that suit me, was fast in replying to emails and very pleasant to talk to over the phone. Thanks.
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-by Deirdre Coughlan posted on 30 Jan 2018 |
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Just want to thank Ian for helping me with my booking. Very polite young man and answered all my many questions. Thank you Ian.
Just want to thank Ian for helping me with my booking. Very polite young man and answered all my many questions. Thank you Ian.
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-by Denise Shaw posted on 28 Jan 2018 |
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Feed back all the hard work Stacy has done for me Stacy was very friendly and very helpful and professional with the booking we made. We will use your services again when we book our next vacation Mr ...
Feed back all the hard work Stacy has done for me Stacy was very friendly and very helpful and professional with the booking we made. We will use your services again when we book our next vacation Mr S S Madar
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-by Shangaramadar posted on 24 Jan 2018 |
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Excellent service thanks.
Excellent service thanks.
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-by Gethyn Swan posted on 21 Jan 2018 |
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Excellent customer service from Janet.
Excellent customer service from Janet.
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-by Parveen Mahmood posted on 19 Jan 2018 |
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Thank you for the booking. Keith who took my booking was very helpful and very professional. Its the first time I have used your service and it has been a good experience. Will recommend and use y...
Thank you for the booking. Keith who took my booking was very helpful and very professional. Its the first time I have used your service and it has been a good experience. Will recommend and use your service in the future.
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-by Arshed Mahmood posted on 17 Jan 2018 |
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Hello Glen
Sorry I wasnt able to get back to you earlier as Ive been tied up with Mr Evans and all the hospital appointments.
Im just emailing to thank you and Kamal for all your assistance and b...
Hello Glen
Sorry I wasnt able to get back to you earlier as Ive been tied up with Mr Evans and all the hospital appointments.
Im just emailing to thank you and Kamal for all your assistance and bookings which went well. I realise a lot of effort that was put into all the bookings. On the whole we were very pleased with the efficient way you dealt with our holiday. I would definitely recommend you to family and friends for any holidays. There was just one episode of us having to wait over 45 minutes for our onward journey from Aleppy to Kollam. I think this was the fault of the Driver who was either sleeping or could not be bothered to come and find us even though we were at the Collection Point. Can you please apologies to Kamal on my behalf as I think I was quite short with him that day due to Mr Evans falling on the boat and then us waiting for an hour before the Driver was found by other Passengers and Drivers. All the people who served us on the boat and the Hotel were excellent and again I thank you for your choice in both. Also to Kamal who was our Rep in Kollam and kept in touch to get things sorted speedily.
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-by Genevieve Evans posted on 16 Jan 2018 |
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Excellent service no time wasted at all. Good competitive fare prices.
Excellent service no time wasted at all. Good competitive fare prices.
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-by Adnan Hameed posted on 14 Jan 2018 |
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I would like to leave some feedback for Paul.
I have been searching for a week for some reasonably priced tickets, I spoke
to Paul to for the first time today and Paul took his time and explained ...
I would like to leave some feedback for Paul.
I have been searching for a week for some reasonably priced tickets, I spoke
to Paul to for the first time today and Paul took his time and explained
everything to me in detail and answered all my questions and was very
patient and polite and made the whole process and explanations to my
questions very easy. I will certainly book through Paul again.
Thank You Paul for all your help support and patience.
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-by SHAUKAT JAVED posted on 13 Jan 2018 |
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This is to confirm that I was very happy with the service I received this morning.
Martin Fewster
This is to confirm that I was very happy with the service I received this morning.
Martin Fewster
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-by Martin Fewater posted on 11 Jan 2018 |
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Very good service from Ian. Thanks
Very good service from Ian. Thanks
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-by Kash Sondhi posted on 11 Jan 2018 |
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The service we received from Miss Stacy was exceptionally good and would like to recommend your company to family and friends.
The service we received from Miss Stacy was exceptionally good and would like to recommend your company to family and friends.
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-by Sana Bibi posted on 10 Jan 2018 |
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Excellent, service and very helpful to find good deal. Thank you
Excellent, service and very helpful to find good deal. Thank you
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-by Dipali Joshi posted on 09 Jan 2018 |
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Paul was very patient and give the information needed to make the right choice for our travel.
Paul was very patient and give the information needed to make the right choice for our travel.
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-by Tanesha Baxter posted on 07 Jan 2018 |
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Hi booked my ticket with Jason. You need staff like him.He listened to me and was sincere and courtiers helped me with my requirements Jason needs a promotion He deserves it.Take good care of him
Hi booked my ticket with Jason. You need staff like him.He listened to me and was sincere and courtiers helped me with my requirements Jason needs a promotion He deserves it.Take good care of him
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-by Raymond Carvalho posted on 05 Jan 2018 |
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It was nice talking with you, you have given me best service and options for all flights.expensive but convenient for me. Hopefully looking forward to see you in future.
It was nice talking with you, you have given me best service and options for all flights.expensive but convenient for me. Hopefully looking forward to see you in future.
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-by Dhruti Ingreji posted on 05 Jan 2018 |
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Keith is a very helpful person with good knowledge and found me the best deal and will recommend him to my family and friends.
Keith is a very helpful person with good knowledge and found me the best deal and will recommend him to my family and friends.
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-by Malkit Khing posted on 04 Jan 2018 |
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Keith is a very helpful person with good knowledge and found me the best deal and will recommend him to my family and friends.
Keith is a very helpful person with good knowledge and found me the best deal and will recommend him to my family and friends.
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-by Malkit Khing posted on 04 Jan 2018 |
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Really pleased with the service .Paul was great and took a lot of time to
find us the best deal.he was considerate and intelligent to understand our
needs .Thanks a lot and esp Paul .
Really pleased with the service .Paul was great and took a lot of time to
find us the best deal.he was considerate and intelligent to understand our
needs .Thanks a lot and esp Paul .
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-by Nazir Ahmad Malik posted on 03 Jan 2018 |
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